What's new

Setup for every business

No website? No problem. Setup now works from a description or your own documents.

• New

  Add optional extras when you subscribe

  Tick the add-ons you want next to a plan and see one combined price before you pay — what renews each month or year, and what is charged only once today. Whatever the add-on unlocks is available right away, and your add-ons are listed on Manage Subscription.

• New

  Add or remove add-ons any time

  Change your mind after subscribing? Add an add-on from Manage Subscription whenever you like, or remove one you no longer need — no need to cancel and start over.

• New

  Top up credits whenever you run low

  Buy an extra pack of credits right from Credits & usage and pay securely with Stripe. Top-up credits are added the moment your payment goes through, carry over when your plan renews, and each pack shows how long it stays valid — or that it never expires.

• New

  See every top-up and what is left of it

  Your credit history lists each pack you bought, how many of its credits are still unused, and when they expire.

• Improved

  Broadcasts with an image, video or PDF now go out properly

  Templates built around a picture, video or document send that file with every message — in campaigns and in a test send. Pick one in the campaign builder and you can swap in a different image just for that broadcast.

• Improved

  WhatsApp tells you exactly why a template was turned down

  When Meta rejects a template, you now see its reason in plain words against the field that caused it, so you can fix it and resubmit. Names Meta keeps for its own samples are caught while you type.

• Improved

  Campaign progress you can trust

  Sent, delivered and read now only ever climb as receipts come in, so the progress bar and percentages stay accurate from the first message to the last.

• New

  Pick your audience from your full contact list

  Choosing who receives a campaign is now a searchable table of all your contacts. Filter by tag, list or how they were added, tick people one by one — your picks are kept while you search — or select everyone who matches in one click and un-tick the exceptions.

• New

  Campaign results you can actually read

  Every campaign now has a proper results page: a delivery funnel showing how many people carried through each step, where everyone stands right now, activity over time, and what it cost in credits. Failed messages are grouped by cause in plain words, with whether a retry is worth it — and you can retry them or export just the failed (or unread) people for follow-up.

• Improved

  Repeat a campaign without the jargon

  Set a repeating campaign the way you would say it — every day, every week on the days you choose, or every month on a date, at a time on your own clock. You see the schedule in a sentence and the date of the first send before you confirm.

• Improved

  Know at a glance whether you can broadcast

  Templates and Campaigns now tell you up front if your WhatsApp connection is ready for broadcasting — and if something is still needed, exactly what and who can complete it. Your chats keep working either way.

• Improved

  Clearer reasons when a message does not arrive

  Each recipient in a campaign now shows WhatsApp's own explanation when a message could not be delivered, and a template's review date appears only once Meta has actually decided. Smart lists show their true size when you pick an audience.

• Improved

  Audiences behave the way you picked them

  Smart lists now resolve to real people when you broadcast to them, and selecting a list or tag registers on the first click.

• New

  Pick up cases from a shared pool

  Cases nobody owns yet appear in an "Unassigned" queue with a count right on the tab. Anyone free can hit "Pick up" to take one — it is claimed instantly, first-come, so two people never end up on the same case, and the rest of the team sees who took it.

• New

  Always know how many credits are left

  A "credits left" counter now sits at the top of every screen, with a ring showing how much of this cycle remains. It turns amber when you are running low and red when, at your current pace, you would run out before the next refill. Click it for the full picture.

• New

  A clear Credits & usage page

  One page answers the three questions: how many credits are left and when they refill, how fast you are using them, and where they went — by day, by agent (with each agent's own budget) and by model. A short explainer says what a credit is.

• New

  Every photo and document, together on the case

  A new Evidence & files section on each case gathers everything the resident sent — before or after the case opened, on any channel — plus anything your team uploads. Filter by images, documents or sender, open a file full-size with next/previous, zoom, label it ("IC front"), download it, or jump back to the message it came from. In the shared inbox, a Media tab shows every file in the conversation and lets you add one to a case in a click. Resident evidence stays on record even after the chat is cleaned up.

• New

  Every action on a case is signed

  The case history now names the person: "Priya picked this up", "Tan reassigned it to Wei Ling — speaks Malay". Reassigning asks for an optional reason, so hand-overs are on the record for anyone who reads the file later.

• New

  My cases, and the pool

  Cases now open on My cases — what is on your desk — with Unassigned, Needs approval and Overdue right beside it. When someone picks a case up, everyone who was told about it hears that it is taken on the same channel, so two people never work the same one. Pick up also works from Needs attention and from inside a conversation.

• Improved

  Deadlines you can see

  Each case shows when it is due, or how long it has been overdue, on the list and on the case itself. A new Overdue view groups the late ones.

• New

  See who is carrying the work, and what is overdue

  Case analytics now shows a table of your team — open load, overdue cases, how many each person resolved and how fast — with unassigned cases called out on their own row. New Overdue and On-time tiles bring deadlines into view for the first time.

• Improved

  Analytics you can actually read

  Proper charts with axes, a legend and hover details replace the old bars: cases opened vs resolved by day, work by case type, and the busiest hours. The page is organised the way you ask the questions — how are we doing, is it getting worse, who is carrying it, what needs a nudge — and remembers your 7, 30 or 90-day view.

• Improved

  Case types at a glance

  Every case-type card now has a Live switch to turn it on or off right there, a Duplicate action, and a "who is notified" chip. Search and filter the list, and removing a type now asks first and tells you whether history is kept.

• Improved

  Start a case type from one place

  "New case type" opens a picker with every template, a search box and a preview of what each collects — or start blank. No more hopping to a separate library page. In the editor, a section bar jumps to Basics, Details, Response, Rules or Who's notified, and you are warned before leaving unsaved changes.

• New

  See exactly where every alert went

  My alerts now opens with your three channels — email, WhatsApp, Telegram — each showing whether the last alert actually arrived and, if not, why. A new Activity tab lists every alert with its outcome per channel, and a "Whole team" view shows who was told what, whether it reached them, whether they read it — plus a line per team member showing who can be reached right now. Filter by person, alert type, channel, outcome or date.

• Improved

  Set up alerts in one click

  Pick "Everything right away", "Important only" or "Daily summary" and every alert is set at once. Fine-tuning per alert is still there, one click away, with a plain-language line explaining each one. My alerts also has its own place in the sidebar now.

• Improved

  Sort the inbox your way

  A sort menu in the shared inbox lets you order conversations by newest, oldest, longest waiting or unread first — and remembers your choice.

• Improved

  Quiet hours in your own time zone

  My alerts now has a time-zone setting, and quiet hours and the daily summary follow it. If your alerts are still on the default zone, a one-click prompt switches them to where you actually are — so "quiet from 10pm" means 10pm for you.

• Improved

  Longest-waiting residents come first

  The inbox's Waiting queue now puts whoever has waited longest at the top, instead of whoever messaged most recently. A new "With AI" filter shows conversations the agent is still handling on its own.

• Improved

  Analytics that match the period you picked

  Time to resolve, approval turnaround and time to first draft now reflect the 7, 30 or 90 days you selected, so a slow week shows up instead of being averaged away.

• New

  Choose who hears about each kind of case

  Every case type now has a "Who's notified" section. Tick the team members who should be alerted whenever a case of that type opens, needs approval or goes quiet — on top of whoever it is assigned to — so the right people always know, not just the owner.

• New

  See when one person is on both lists

  If someone is both a team member and a chat user, each row now shows a small chip that jumps straight to their entry on the other tab — and warns you if the two WhatsApp numbers no longer match, so alerts and sign-in never go to the wrong number.

• Improved

  Kiko explains Team vs Chat users

  Tap the info icon beside the Team & users heading and Kiko spells out who belongs on each list and exactly where they show up — the assignee picker, the inbox, alerts, or the agent's sign-in page.

• Improved

  Know how many team places are left

  The Team tab shows "N of 50 places used", turns amber as you approach the limit, and tells you before you hit it. Any WhatsApp number shared by two different people is flagged with links to both.

• Improved

  Access scopes you can tick, not type

  Setting a team member's areas is now a set of clear checkboxes — Cases, Shared inbox, Approve responses, Analytics, Team, Settings — with a line explaining each. No more remembering the exact wording.

• Improved

  Telegram connections that survive a restart

  The short code a team member sends to your Telegram bot is now kept safely on the server, so connecting never fails midway because the system restarted.

• Improved

  One place for your team

  Your team now lives on a single "Team & users" page: the people who handle cases and conversations in one tab, and role-scoped chat sign-in access in another. Give each member access scopes for the areas they work in, and copy an entire team from another agent in a couple of clicks instead of re-adding everyone.

• Improved

  Find and manage people faster

  Both team lists now have search and filters — by status, channel or role — so you can jump to the right person in a long roster. A clear channel strip on every row shows exactly what is connected, and adding a phone number or connecting Telegram/WhatsApp is a one-field pop-up, kept separate from editing full details.

• New

  Import chat users from another agent too

  Chat access & roles now has the same one-click import as your team — copy people who already have sign-in access on another agent, with their role carried over (anyone whose role doesn’t exist on this agent is reported, never dropped silently).

• Improved

  Your menu stays put on Manage Subscription and Settings

  Opening Manage Subscription or Settings no longer swaps out the left menu — your agent's pages stay one click away. Both now live in your account menu at the bottom left.

• New

  Subscribe online, in a couple of clicks

  When your trial or subscription ends, signing in now takes you straight to the plans. Pick monthly or yearly, pay by card through Stripe, and your agents, knowledge and settings are exactly where you left them — no emails back and forth, no waiting.

• New

  See exactly what your plan gives you, and manage it yourself

  The new Manage Subscription page shows your plan in full — what it costs, when it renews and how long is left, every feature and channel it includes, and which product areas are part of it. Usage meters show your credits, agents, knowledge base and leads at a glance, each telling you how much room is left.

• New

  Change or cancel your plan without emailing us

  If you pay by card, Manage Subscription has a button for each job: change plan, cancel, or manage payments to update your card and download invoices. Each one takes you straight to the right page on Stripe instead of leaving you to find it.

• Improved

  A dashboard that matches your plan

  Your menu now shows exactly the tools your plan includes: Products, Calendar, Leads, Cases, Shared inbox, Feedback and Users. Anything outside your plan shows a clear upgrade prompt instead of an empty page.

• New

  A shared inbox for every conversation

  See every chat from your website, WhatsApp and Telegram in one place, laid out like WhatsApp Web. Search, filter by channel or by who is handling it, and open any conversation to read exactly what the AI said.

• Improved

  See your WhatsApp sending health at a glance

  Your WhatsApp settings now show your daily messaging limit, quality rating and how much of today’s limit you’ve used, with one-click links to manage your number and payments on Meta.

• New

  Build a contacts address book

  Keep all your WhatsApp contacts in one place. Add them by hand, import a CSV or Excel file, or pull them straight from your leads, then organise with tags and lists so they’re ready to message.

• Improved

  Faster contact management

  Pick exactly which leads to import, tag and list contacts individually, apply a tag or list while importing, and jump from any contact’s number straight into the inbox or copy it in one click.

• New

  Design and manage WhatsApp templates

  Create WhatsApp message templates with a live preview, submit them to Meta for approval, and keep their status in sync automatically — ready to use in your broadcasts. Upload an image, video or PDF header right from the builder.

• New

  Broadcast to your contacts with campaigns

  Send an approved template to a list or tag of contacts — right now, at a scheduled time, or on a repeating schedule. Watch delivery and read rates update live, and retry anything that failed.

• Improved

  Deeper campaign analytics and completion emails

  Every broadcast now shows delivered/read/failed rates, average time to deliver and read, and a sends-over-time chart — plus a one-click CSV of every recipient. You’ll also get an email the moment a campaign finishes.

• New

  Connect a number that’s already on WhatsApp Business

  Link a number you already use in the WhatsApp Business app and keep using both — your existing chats and contacts come across automatically.

• New

  Automatic unsubscribe handling

  When someone replies STOP to a WhatsApp message they’re unsubscribed automatically and confirmed — and they’re never included in another broadcast. Replying START opts them back in.

• New

  Reply as a person, right inside the chat

  Press "Reply as staff" on any conversation and the AI steps aside. Your reply — including a photo or a PDF you attach — goes straight to the customer on the channel they used, shown with your name. Hand the conversation back to the AI whenever you like.

• Improved

  Long staff replies with an attachment always arrive in full

  Written a longer reply and attached a photo or PDF on WhatsApp or Telegram? The whole message now gets through — if it is too long to fit as a caption, it simply follows right after the attachment instead of being cut short.

• New

  Customers can ask for a human

  When someone asks to talk to a person, the AI lets them know the team has been told and pauses. The conversation lands in "Needs attention" and the right person is alerted.

• New

  One queue for everything waiting on you

  "Needs attention" under Cases shows customers waiting for a reply and cases that cannot move without a decision — drafts to approve, overdue, unassigned, or waiting on the customer — with a count right in the sidebar.

• New

  Send a photo or PDF on WhatsApp and Telegram

  Customers can now attach a photo or a PDF right inside WhatsApp or Telegram, and your agent reads it the same way it already does in web chat — no need to describe it in words first.

• New

  A bigger choice of AI models

  Your plan can now offer models from more AI providers — OpenAI, Google Gemini, Qwen, DeepSeek and Kimi — alongside the ones you already use. Pick a different model for your agent in AI Settings and everything else keeps working exactly as before: the same knowledge, the same tools, the same credits.

• Improved

  Tap an attachment to see it properly

  Images and PDFs shared in a chat now open full-size in the conversation — before sending, after sending, and in your chat logs. Zoom into a screenshot, or read a PDF right there, without downloading it or losing your place in the chat.

• New

  Playground — test your agent before your customers do

  Chat with your agent from inside the dashboard, using the same knowledge it answers customers with. Try a different model or dial the tone from precise to creative without changing what is live, and open the sources panel on any answer to see exactly which of your content it drew from. Run two models side by side on the same question to see which one you prefer. Nothing you test here appears in your chat logs.

• New

  Ask about any part of an answer

  Visitors can double-click a word or drag across a line in one of your agent's replies and tap “Ask about this”. The passage is attached to their next message as a quote, so the follow-up question lands with the exact wording they were looking at.

• Improved

  Clearer answers when a file cannot be attached

  The chat now tells visitors up front which files it takes, instead of letting an upload run and then fail. iPhone HEIC photos get a plain explanation of what to do, and the file picker only offers formats that will actually work.

• New

  Ask about a picture in the conversation

  The same “Ask about this” works on images — one your agent showed, or one the visitor sent earlier. The picture is put back in front of the agent along with the new question, so it can answer about that exact image without anyone re-uploading it.

• Improved

  Appointments you can run from one screen

  Calendar & Appointments now opens on your bookings — filter by pending, confirmed, completed or cancelled, search by guest, and switch between upcoming and past. Confirm, complete or cancel a booking from the row it sits on.

• Improved

  Simpler appointment types and opening hours

  Appointment types are laid out as cards with their length and gap at a glance, and creating one takes a tap with the new duration presets. Weekly hours have a copy-to-all-days shortcut, flag times that end before they start, and tell you when you have unsaved changes.

• Improved

  Pick your timezone from a list

  No more typing a timezone by hand — choose it from a list, or use the one your computer is already in. Your Google and Apple calendar connections now show their status at a glance too.

• Improved

  Tap a time to book it

  When your agent offers open appointment times in web chat, visitors now see them as a tappable list instead of plain text — one tap sends the pick straight into the conversation instead of typing it out. Recommended products show the same way, as clean cards instead of a repeated text list underneath them.

• Improved

  A cleaner home for Products & Services

  Your catalog now opens straight onto your items — as a card grid or a compact list — with search, category and status filters at the top. Categories, click insights and channel settings each sit behind their own tab, so the page stays about what you sell.

• Improved

  Adding a product is quicker

  Items open in a side panel with a live image preview, a clear draft/live/archived choice and a one-tap Featured switch. Bulk CSV import now tells you exactly which columns it expects before you pick a file.

• New

  See which products people actually click

  A new Insights tab ranks your most-clicked items over the last 30 days and shows where the clicks came from — web, WhatsApp or Telegram — so you can tell what your catalog is really doing for you.

• Improved

  Chatbots are now agents

  What you build here does more than chat — it answers, captures leads, books appointments and runs cases. It is now called an agent everywhere in the app to match. Your existing links still work.

• New

  Set up from a description

  Describe your business the way you would to a new member of staff. Kiko writes the greeting, the personality and the questions your customers are most likely to ask.

• New

  Set up from your documents

  Upload brochures, menus, price lists or FAQs — PDF, Word, Excel, CSV or plain text — and your agent answers from them straight away.

• Improved

  Set up at your own pace

  Not ready yet? Skip setup and come back whenever you like. Your dashboard keeps the next step waiting for you, and you can add a website or more documents at any time.

• Security

  Two-factor authentication is now yours to choose

  Sign in with just your password, or switch on an emailed 6-digit code from Settings → Security for an extra layer of protection. It is off by default and you can change it whenever you like.

• Improved

  Links in answers go to your website

  When your agent points someone to a page from your site, the link now opens your website — not ours. Existing content is covered automatically, with no need to re-import anything.

• Improved

  Your agent speaks for your business, and only yours

  Your agent now takes its identity entirely from your own instructions and knowledge. It will not describe itself as working in an industry you never mentioned, and it asks what someone needs rather than guessing at services you do not offer.

• Improved

  Your chat widget looks right on every website

  The widget now carries its own light or dark styling wherever it is embedded, so the colours you choose in Appearance are exactly what your visitors see — starter questions, the message box and every label stay crisp and readable on any site.

• Improved

  Ready to answer from the moment you sign up

  Every new agent arrives with a working AI model already selected, so it can hold its first conversation straight away — on your website, WhatsApp and Telegram. You can still switch models any time from Model & Instructions.

• New

  WhatsApp alerts without the paperwork

  Each team member taps one button, sends the pre-typed message, and case alerts flow to their WhatsApp — free, no Meta template approval needed. The bot confirms instantly, and a shareable link gets the whole team set up from their own phones.

• Improved

  An inbox that clears itself

  Click an alert and it takes you straight to the case — and drops off your Unread list, which now sits beside an All tab holding the full history. New alerts can play a soft chime; mute it any time from the bell.

• Improved

  One tidy top bar

  Alerts, your free-trial status and the light/dark switch now live together in a top bar on every screen — always visible, even with the sidebar collapsed, and the trial note no longer takes up a full row.

• Improved

  Telegram that connects itself

  When a team member sends the connection message to your bot, the dialog notices straight away and confirms it. A live timer shows how long the code lasts, an expired code offers a fresh one in one click, and connected people can be disconnected just as easily. Alerts arrive as a tidy message — what happened, who it’s from, and a one-tap link straight to the case.

• New

  Give every case an owner

  Build your team under Cases → Team, then hand any case to the person who should handle it. The case list shows who owns what, and flags anything still unassigned so nothing sits waiting on nobody.

• New

  Reach your team where they actually are

  Record each person's email, WhatsApp and Telegram once. Your team page shows at a glance who can be reached on which channel — ready for case alerts.

• New

  Know the moment a case needs you

  A bell in your dashboard tells you when a case opens, when a reply is waiting for your approval, and when a case is assigned to you. Click any alert to go straight to the case.

• New

  Nothing quietly goes cold

  If an open case sits untouched for a week, the people looking after it get told. The cases that slip through the cracks are the ones nobody was watching.

• New

  Alerts by email too

  Important case alerts also arrive by email, so you find out even when the dashboard is closed. Each one links straight to the case that needs you.

• New

  Decide what reaches you, and when

  Under Cases → My alerts, pick which updates you want and whether each one arrives in the dashboard, by email straight away, or in a once-a-day summary. Everyone on your team chooses for themselves.

• New

  Quiet hours

  Set the hours you would rather not be disturbed and alerts wait until morning — nothing is lost. Anything genuinely urgent, like a reply waiting for approval, still gets through if you want it to.

• New

  Deadlines for your cases

  Give a case type a target resolution time and the people looking after it are told when a case runs late — before the customer has to chase you.

• New

  Case alerts on Telegram

  Get your case alerts in Telegram. Open Cases → Team, hit Connect Telegram, and send your bot the code it gives you — alerts arrive from then on, any time of day.

• Improved

  You can see when an alert did not get through

  If a message could not be delivered, the alert says so and explains why, instead of leaving you to assume your team was told.

• New

  Send a photo, get an answer

  On the web chat, attach a single photo alongside your question — for agents set up to read images, your agent looks at it and answers right in the conversation.

• New

  Attach a PDF, get an answer

  On the web chat, attach a PDF (up to 5 MB) alongside your question — for agents set up to read documents, your agent reads it and answers right in the conversation. Credits are charged per page, so a short document costs less than a long one, and each agent has a maximum page count it will accept.

• Improved

  Photos attached in chat load faster

  Photos visitors attach in the web chat are now automatically compressed on upload, so they appear sooner in the conversation and use less of your storage — with no visible drop in quality.

• New

  Ask a case for one more thing

  Missing a document or a detail on a case? Tell your agent what's still needed from the case page, and it's relayed the next time the customer checks in — no separate message to send. Mark it received once it arrives.

• New

  Choose whether customers see their case reference

  A new switch on Cases → Settings lets you decide: give people a reference number they can quote to check progress, or keep the whole process behind the scenes. Turned off, your agent keeps helping them and your team keeps working the request — the customer just never sees that a case was opened.